Returns & Exchanges
At Heray Spice, we take pride in the quality of our hand-picked saffron and premium spices. If you are not completely satisfied with your purchase, we offer returns or exchanges on unopened products within 30 days of delivery.
Initiate Your Request
Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure the spice jars or refill pouches are unopened and in their original packaging to qualify for a full refund.
Ship the Product
Affix the provided shipping label and drop off the package at any authorized carrier location; please keep your tracking receipt for reference.
Receive Refund or Exchange
Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing